Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Foodmandu’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Foodmandu.com’ or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ or 'our customers' or 'website users' refer to the user or viewer of our website.
GENERAL
Foodmandu.com is owned and operated by Foodmandu Pvt. Ltd. Our services are limited to provide restaurant food ordering and delivery service to our customers. We are in no way responsible for the quality of foods and its packaging offered by its merchant members.
Please note that in our sole discretion at any time and with or without notice, we may offer any kind of incentives or promotions, shorten or extend the duration of any incentive or promotion program and/or terminate or modify any incentive or promotion program.
PRICES & OTHER INFORMATION
The information regarding price, product specifications and availability contained on the Site has been provided by member merchants. The prices charged by the member merchants on this website are generally the same as the prices charged in their physical stores/restaurants at the time an order is delivered, shipped or available for pickup. Although Foodmandu attempts to make certain that the prices listed on the Site and those posted in the stores on the date they are viewed on the Site are the same, and that out-of-stock items are clearly marked or removed from the inventory, prices and product availability may change, particularly if you select a delivery or pickup date that is different from the date on which you place your order.
Moreover, though every effort is made to ensure accuracy in posting pricing information, discrepancies do occur. In the event that the restaurant/store price and the price posted on the Site are different, the restaurant/store price will prevail in every case.
While Foodmandu has undertaken to confirm the accuracy of the information contained on this Site, mistakes can be made, due both to inaccurate reporting of accurate information and accurately reporting inaccurate information. Of course, if you become aware that the Site contains inaccurate information, please let us know by contacting us.
ORDERING AND PAYMENT
All ordering is performed online or via telephone. Buyers are usually billed directly by merchant members for their orders, and "Foodmandu" will be the name that appears on the bills you receive from the merchants. But Foodmandu may provide you separate delivery slip and redemption slips in case there is any delivery charges or cash back offer. Foodmandu shall not in any manner be considered the seller of the food. You need to pay for the ordered food in advance in Cash to us or at the time of delivery to our delivery staff. There is no online payment facilities provides till date.
REFUND POLICY
Foodmandu takes customer satisfaction very seriously. In the case of problems with your food order, please contact us. In appropriate cases, Foodmandu will issue full or partial refunds. For example: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.
PROPERTY RIGHTS IN THE SITE AND CONTENT; INFORMATIONAL PURPOSES AND COMPLIANCE WITH LAW
The Site and the Content are our property and are protected by applicable copyright, patent, trademark and other intellectual property laws. Except as expressly authorized herein, you may not reproduce, transmit, sell, display, distribute, publish, broadcast, circulate, modify, disseminate or commercially exploit the Site or the Content in any manner (including electronic, print or other media now known or hereafter developed) without our written consent. Use of the Site or the Content in violation of these Terms of Use, or any applicable law, rule or regulation (whether of Nepal or other countries), or the rights of any third party is prohibited. You agree not to use the Site or the Content for any unlawful purposes and comply with any and all requests from us to protect our respective rights in the Site and the Content. You may use the Site and the Content only for your personal use. You may download the Content to your computer and print out a hard copy for your reference and internal use and display, but you will not remove any copyright or other notices contained in the Content. We expressly prohibit the use of devices (including software) designed to provide repeated automated access to the Site and the Content for any commercial purpose except for those expressly authorized by us. We reserve the right to take any and all measures necessary to prevent such access, including denial or termination of your access to the Site. If you have any questions about any materials posted on the Site, we urge you contact your Foodmandu.com representative.
NON-FOODMANDU CONTENT; PRODUCTS AND SERVICES MENTIONED ON THE SITE
We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice or statement made on the Site by anyone other than authorized Foodmandu.com employee spokespersons while acting in their official capacities.
We do not review and assume no responsibility for any content received from, or created by, any third parties. Furthermore, we do not review and assume no responsibility for any products or services mentioned on the Site, whether provided by Foodmandu.com, affiliated companies or unaffiliated third parties. You agree to make your own independent evaluation of the products and services mentioned on the Site, including their quality.
NO OBLIGATION TO KEEP INFORMATION CURRENT
We are not under any obligation to update the Content to reflect circumstances that may occur after its initial publication date. Due to legal restrictions or other reasons, we may not update any Content including to take into account material changes or new information.
USER CODES
In connection with your use of or access to the Site, we from time to time may provide you with user names, passwords and/or other unique identifiers (User Codes). You are responsible for security and confidentiality of the User Codes and agree not to disclose them to any third party, including, if you are accessing the Site on behalf of any company or organization, any other employee in your company or organization. You are responsible for any and all information provided and any and all acts and/or omissions that occur while User Codes are being used. We are not responsible for any breach of security caused by your failure to maintain the confidentiality and security of any of the User Codes. You agree to notify us immediately in the event of loss, theft or disclosure of any or all of the User Codes, if you believe the confidentiality or security of any or all of the User Codes has been compromised in any way or in the event of your learning about a possible or actual unauthorized access to and/or use of the Site. We reserve the right to revoke or modify the User Codes at any time without prior notice.
CONSENT TO RECORDING AND MONITORING
You consent to our recording, retention and use of all information and data that you input or otherwise communicate during your access to and/or use of the Site or through any e-mail to or from us and any other electronic communication means and the transmittal of the same to our affiliates, subsidiaries, branches and third parties for order and other processing, database maintenance, record keeping or any other use in accordance with customary practices, policies and procedures applicable in Nepal and, of course, our privacy policies. In addition, we may disclose such information to the extent that we determine in good faith to be required by any applicable laws, rules or regulations or order or in enforcement of our rights or the defense of claims. We expressly reserve the right to monitor any and all use of the Site.
CONSENT TO RECORDING OF TELEPHONE CALLS
You acknowledge that from time to time, we may record certain telephone calls used for the customer service and/or related purposes, and to the extent that any such recording occurs involving you, you consent to such recording.
PRIVACY POLICY
Foodmandu has created this privacy policy to demonstrate our commitment to protecting our individual users' personally identifiable information like email addresses, phone number, location information that we collect when such users use our website, App, or that we receive from the participating merchants.
The information we collect are used to process the orders placed with the participating merchants and is shared as needed to process the orders. In addition, this information is used to communicate with the users and to enhance their experience at our website and app by showing the content that we think the user might be interested in.
We may use the user's e-mail address to convey occasional newsletters and updates regarding new participating merchants, specials offers on our platforms and other useful information related to our service. We also log and store users' IP addresses, cookie information and the information about the users' website experience, preferences and the pages they request.
Our website and app may contain links to the sites that are not owned or operated by us. We are not responsible for the privacy practices of such websites, their owners or operators.
If you have any questions about this privacy policy, the practices of this website, or your dealings with this website, please contact us using the form provided.
LIMITATIONS OF LIABILITY
IN NO EVENT SHALL FOODMANDU OR ITS DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR FOODMANDU SERVICES, EVEN IF FOODMANDU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, FOODMANDU'S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO FOODMANDU FOR FOODMANDU SERVICES DURING THE PERIOD OF 1 MONTH PRIOR TO ANY CAUSE OF ACTION ARISING
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